is a publication for members of the local Better Business Bureau. It contains articles on the latest scams, business tips, and a member-to-member column that allows companies to share and learn from each other. The publication keeps members up-to-date on "member only" programs and advertising opportunities. Often the hottest investigative stories locally and nationally are old news to Better Business
readers. Many major investigative reports originate in this newsletter. The publication also features monthly columns by consultants Peggy Morrow, Helen Perry and Holly Uverity.
Author of four books and other learning tools on customer service, customer loyalty, teams and communications skills, Peggy also writes a bi-monthly customer service column for the Better Business Bureau of Houston and has been named a "content expert" for Inc.com. She is regularly consulted on customer service issues by the "Customer Service Advantage" and "Communications Briefings" newsletters and has written well over 600 articles on the subject of creating a culture of service and team and employee performance improvement. Peggy will develop and design an approach tailored to your organization or association.
Helen Perry facilitates people. An expert in the field of presentation, she guides individuals and groups with a keen eye, quick wit and a highly effective approach. As a Corporate and Personal Image Consultant and Humorist since 1983, she has served numerous corporations such as McKinsey & Co., Baker Botts, The Memorial Hermann Healthcare System, Merrill Lynch, Deloitte and Tiffany & Co. She has spoken on rosters with Colin Powell and Dr. Ruth, is frequently quoted in publications such as The Houston Chronicle, USA Today, and The Wall Street Journal and has done extensive television interviews on all major networks. Her Professional Awareness Training includes seminars on professional attire for the workplace – “Business Casual-What It Is and What It Isn’t”, Telephone Technique, Customer Service, Non-verbal Communication and Etiquette. As a keynote speaker, she is appreciated for her unique use of humor that makes audiences regale with laughter at simple human idiosyncrasies and leaves them begging for more. With her individual clients, she starts in the closet. Within hours she guides them to a lifestyle of Stress-free Dressing – and they never looked better! Whether in your closet, company convention, department store or a training session, Helen Perry sees the best in you and, in no time, your customers, friends and colleagues will too.
Holly Uverity is a Business Advisor for Houston Business Review. Listen to Holly on the Houston Business radio show at http://clients.designlinx.com/kevin/audio/060406b.mp3
Better Business is mailed directly to BBB member companies. For more information about this publication, contact Leah Napoliello, Better Business editor.
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