Basic Confidentiality Policy
It is BBB policy that personal information
, such as your name, postal and e-mail address or telephone number, is private and confidential
. Accordingly, the personal information you provide is stored in a secure location, is accessible only
by designated staff, and is used only
for the purposes for which you provide the information (such as to reply to your request or to handle your complaint). For example, when you file a complaint about a business online, the personal information you provide will be used to process your complaint.
If you also indicate on our sites that you would like to receive information about other BBB programs and services
, such as scam alerts, publications or membership, your personal information will be added to appropriate BBB mailing lists. You can indicate your desire when completing a complaint form or when you send us e-mail. If at any time you change your mind and would like to add or remove your name from the BBB's mailing list, or correct your personal information, please email us at firstname.lastname@example.org
No Release of Information to Third Parties
Personal information will not be released to third parties except
to further the purpose for which you provide the information, such as sending your complaint to the company for action, or if release is required by law or is pertinent to judicial or governmental investigations or proceedings. Your information may also be released to the media upon their request. There are no other circumstances under which we will provide or sell personal information to third parties.
No Computer Tracking of Identifiable Information
Our computer is not set up to track, collect or distribute personal information about its visitors. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which Internet Service Provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our sites. This information is used only for internal purposes by BBB technical support staff.
In addition, our web sites track information about the visits to our web sites. For example, we compile statistics that show the daily number of visitors to our sites, the daily requests we receive for particular files on our web sites, and what countries those requests come from. These aggregated statistics are used internally to better provide services to the public and may also be provided to others, but again, the statistics contain no personal information and cannot be used to gather such information.
The Better Business Bureau system is not responsible for the privacy practices or policies of participants in its various programs.
Links to Other Internet Sites
"At certain places on this Better Business Bureau, Inc. Internet site, live 'links' to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by institutions or organizations independent of Better Business Bureau, Inc. Better Business Bureau, Inc. does not endorse, approve, certify, or control these external Internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses. Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness. Reference therein to any specific commercial product, process, or service by trade name, trademark, service mark, manufacturer,
or otherwise does not constitute or imply endorsement, recommendation, or favoring by Better Business Bureau, Inc."
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