The Better Business Bureau of Greater Houston and South Texas Revocations
The Executive Committee approved the revocations and new member list presented to them in the April Packet voted on the 30th.
Law Offices of Craig Seldin – avoid involvement in activities that reflect unfavorably on the BBB image.
REPORT
One Way Construction, LLC – failure to make known all material facts; failure to disclose to customers pertinent information.
REPORT
The Executive Committee approved the revocations presented to them in the March Packet voted on the 9th.
Electric Now – failure to meet all applicable standards within the Code of Business Practices; failure to avoid involvement in activities that may adversely affect BBB image.
REPORT
The Executive Committee approved the revocations and new member list presented to them in the February Packet voted on the 2nd.
AG Construction – failure to attend mediation
REPORT
C & W Terrell Electrical – failure to respond to complaint
REPORT
E. Carroll Sr. Paving – failure to maintain at least a B rating at other BBB’s; failure to promptly respond to complaints
REPORT
First Fidelity Tax & Insurance – failure to abide by BBB code of advertising
REPORT
Lone Star A/C and Appliance Repair – failure to make known all material facts; failure to cooperate with the BBB to eliminate underlying pattern of complaints
REPORT
Taxbusterz.com – failure to mediate and promptly respond to complaint
REPORT
Holden Energy Solutions, Inc – same ownership as previous revoked company, Holden Roofing.
REPORT
Leading Edge Displays – failure to avoid misleading consumers; failure to provide BBB with all information required to evaluate compliance with BBB standards
REPORT
The Board of Directors approved the revocations and new member list presented to them in the December Packet voted on the 2nd.
K & D Clean Sweep, LLC – failure to promptly respond to complaint
REPORT
Mr. Transmission - failure to maintain a satisfactory rating; failure to promptly respond to outstanding complaints
REPORT
ATI Career Training Center – Be free from government action; avoid involvement in activities that reflect unfavorably on the BBB image
REPORT
Ultra Services – complaint volume & pattern; failure to disclose information; failure to meet BBB advertising guidelines
REPORT
The Executive Committee approved the revocations and new member list presented to them in the September Packet voted on the 26th.
Holden Roofing - failed to cooperate with BBB in efforts to eliminate the underlying cause of patterns of customer complaints that are identified by BBB
REPORT
WowWe Inc. – failure to make known all facts or provide information requested by BBB staff; avoid involvement in activities that reflect unfavorably on the BBB image
REPORT
All My Sons Moving & Storage of Houston – failure to make known all relevant facts
REPORT
Sprinkler Warehouse, Inc. – failure to abide by BBB Code of Advertising
REPORT
The Board of Directors approved the revocations and new member list presented to them in the August Packet voted on the 25th.
Artistic Floors – failure to promptly respond to any all complaints presented by the BBB
REPORT
Atlas Movers, LLC – failure to disclose affiliated businesses; unsatisfactory ratings in other Bureaus
REPORT
MailQuick – failure to eliminate pattern of complaints; failure to honestly represent products and service
REPORT
The Executive Committee approved the revocations and new member list presented to them in the July Packet voted on the 2nd of August.
AAA Movers – failed to respond to a complaint
REPORT
Croner’s Construction – failed to respond to a complaint
REPORT
Damon’s Asphalt Paving, Inc. – failed to mediate
REPORT
Eagle Electronics Resources – failed to make known all material facts
REPORT
Houston Remodeling Group – failed to respond to a complaint
REPORT
Spark Energy - failed to make known all material facts
REPORT
Westwood College – government action against company; failed to avoid involvement in activities that reflect negatively on BBB image
REPORT
The Executive Committee approved the revocations and new member list presented to them in the June Packet voted on the 27th.
Top Tax Defenders – failure to make known all facts; failed to provide BBB with requested information; avoid involvement in activities that reflect negatively on BBB image
REPORT
The Board of Directors approved the revocations and new member list presented to them in the May Packet voted on the 26th.
1-A Air Comfort & Viking A/C – failed to respond to answer complaint
REPORT
A & A GenPro, Inc. – has not been operational in BBB service area for a year; has not provided information that was requested by a BBB staff member
REPORT
Big Tex Tree Nursery – failure to abide by the BBB Code of Advertising and correct advertising issue when recommended by the BBB
REPORT
Momentum Transport – failure to respond to complaints and eliminate pattern of complaints.
REPORT
The Executive Committee approved the revocations and new member list presented to them in the April Packet voted on the 25th.
Omega Movers – failed to provide full disclosure on all related businesses
REPORT
Calvary Alarm – failed to respond to two complaints and resolve another
REPORT
B. McIlwain Fence Inc- failed to respond to a complaint
REPORT
The Board of Directors approved the revocations and new member list presented to them in the February Packet voted on the 24th.
United Cabinets dba as Preferred Builders of Texas – BBB Image
REPORT
Pro Tech Air, Inc. – Refused to attend mediation and resolve complaints
REPORT
World Confederation of Businesses – Misleading claims of website; failure to substantiate claims
REPORT
North Houston Imaging Center – Failure to respond to complaints
REPORT
Right Price Movers – Failure to honor mediation agreement
REPORT
The Executive Committee approved the revocations and new member list presented to them in the January Packet voted on the 31st
National Catastrophe Association – Misrepresentation of type of business, Failure to provide information, Unanswered complaints
REPORT
Rainforest Pools & Spas – Unresolved Complaints
REPORT
The Board of Directors approved these revocations presented to them on December 2nd:
Admired Exteriors – Unanswered complaints with Denver BBB
REPORT
Blue Marlin Construction Company – Failure to provide names and background information on principals
REPORT
Big Splash Web Design – Related to Blue Marlin Construction, failure to disclose information
See Blue Marlin Above
Casa Milagro Realty, Inc. – Affiliated with recently denied company, failure to disclose owner’s background
REPORT
Factory Direct Installations – Unanswered complaints
REPORT
Remodeling Max, LLC – Affiliated with recently revoked company by owner
REPORT
Rojas Gate Repair – Refusal to mediate
REPORT
On September 27th the following revocations were approved by the Executive Committee:
Allied Collision & Auto Repair, Inc – Failure to provide evaluation information, misrepresentation, & connected with a company on an F rating
REPORT
All States Roofing & Construction, Inc – Failure to resolve complaints and attend mediations
REPORT
Berry Pool Co. – Unanswered complaint
REPORT
Castlerock Pools & Spas – Failure to mediate
REPORT
Cazares Roofing & Construction – Image, owner charged with murder
REPORT
Cotton Restoration – Failure to mediate
REPORT
Quality Roofing Corp/Florida Roofing, Inc – Unanswered complaint
REPORT
Sal & Al Air Conditioning & Heating – Unanswered complaint
REPORT
The Great Step Construction, Inc – Failure to attend mediation
REPORT
On July 29th the following revocations were approved by the Executive Committee:
American Central Construction – Advertising issues, failure to provide background information, refusal to mediate, BBB image
REPORT
B & B Plumbing – Failed to attend mediation
REPORT
C-A-M Consultants – Unresolved complaint
REPORT
Daniel’s Roofing – Unresolved complaint, failure to fulfill arbitrator’s ruling
REPORT
Lake Forest Pools – Unresolved complaints, failure to fulfill arbitrator’s ruling
REPORT
Texas Home Movers – Pattern of complaints, failure to disclose principles, owners connected to company on an “F” rating
REPORT
Traders International – Unclear written policy and failure to eliminate pattern of complaints
REPORT
Baker Jackson – North – Failure to resolve complaints
REPORT
Baker Jackson – South – Failure to mediate
REPORT
Remodeling Stores of Floor Max – refusal to attend mediation
REPORT
On June 28th the following revocations were approved by the Executive Committee.
TVCents – adverse reflection upon the BBB due to criminal charges, including promoting child pornography and aggravated sexual assault of a child
REPORT - Currently Not Available
On May 27th the following revocations were approved by the Executive Committee:
Aim High Investments – Bandit Signs Advertising Credit Repair, and BBB Image
REPORT
On April 20th the following revocations were approved by the Executive Committee.
HIB Group, Inc – Company refused to scheduled mediation
REPORT
K & S Renovations -- did not adhere to arbitration decision
REPORT
On March 24, 2010, the following revocations were approved by the Executive Committee:
AAA Moving & Packing Services – TXDOT license revoked
REPORT
AAA Roofmasters – Unanswered complaints
REPORTAll Valley Pools, Inc –Refusal to mediate or arbitrate
REPORTAlvin Pinon, Independent Contractor – Failure to comply with arbitration decision
REPORTCoulson Roofing – Failure to comply with ADR Settlement & failure to mediate
REPORTFitness Connection – At or below B- rating
REPORT
Liquid Luxury Pools – Failure to respond to mediation notice, failure to respond to a complaint, and failure to resolve complaints.
REPORTPineda Construction Service –Unanswered complaints
REPORT
PowderCote Of Texas – Refusal to mediate
REPORTWilliams Accounting Service -- Failure to respond to mediation notices
REPORTOn February 25, 2010, the following revocations were approved by the Board of Directors:
Coleman Contracting Group, Inc. - Unanswered Complaints
REPORTPleasant Valley Air Conditioning LLC - Pattern of Complaints indicate violation of the Federal Do Not Call regulations
REPORTOn January 25, 2010, the following revocations were approved by the Executive Committee:
Marque Learning Center – Failure to provide information concerning diploma procedures & Pattern of Complaints regarding diplomas not being accepted by employers and colleges.
REPORT
P.P.M.G. – Unanswered Complaints & Pattern of Complaints concerning unpaid contractors and contract disputes.
REPORT
On December 3, 2009, the following revocations were approved by the Board of Directors:
Express Relocation - Unanswered, Unresolved, and a Pattern of Complaints
REPORTGlass with Class - Pattern of Complaints
REPORTReal Estate Supercenter - Unresolved, Unanswered , and a Pattern of Complaints
REPORT
Texas Home Buyers Network - Withheld Information regarding the company's questionable financing program
REPORT
On December 11, 2009, the following revocations were approved by the Executive Committee:
Supreme Home Realty Services - Unanswered Complaint
REPORT
The Crystal Topper - Pattern of Complaints
REPORTTrue & Professional Contracting - Failure to Comply with an Arbitration Decision
REPORT
Revocation of BBB Accreditation occurs following a careful review process by the BBB Ethics and Standards Committee and Board of Directors. "Accreditation Status" is one factor that impacts a business rating with the BBB. BBB’s letter grade rating system, announced in 2009, gives businesses an A+ through F letter rating and replaces the scale of “satisfactory” or “unsatisfactory” used in the past.
The BBB requires that BBB Accredited Businesses maintain a B letter grade or higher. Failure to respond to complaints brought to their attention by the BBB is a breach to the
BBB Standards for Trust that each Accredited Business must uphold. Some BBB Accreditation Standards include adherence to BBB standards of advertising and selling as outlined in
BBB Code of Advertising, prompt response to any and all complaints, making a good faith effort to resolve complaints in accordance with generally accepted good business practices, cooperation with BBB efforts and activities to promote self-regulation, and that an Accredited
Businesses must eliminate the underlying causes of complaint patterns that are brought to their attention by the BBB.
BBBOnLine is a program that promotes trust and confidence on the Internet. Expulsion from the BBB also results in termination of BBB OnLine affiliation. BBBOnLine is the largest consumer assurance program of its kind on the internet.
For comments or questions contact:
Susan Schade
Sr. Director of Dispute Resolution
sschade@bbbhou.org
